Our friendly office staff will make your visit an enjoyable experience. Please arrive to your appointment on time and please bring all necessary insurance information with you. If you are a new patient, you will be required to fill out an information sheet. You can download this form and fill it out prior to your visit by clicking the link below. Please remember to have your updated medication list with you.
We accept most insurances. The following are accepted: Blue Cross/Blue Shield, Cigna, United Healthcare, Medcost, Aetna (with out-of-network benefits), Tricare , Medicare, and North Carolina Medicaid. If you have North Carolina Medicaid, please bring your most up-to-date card as we don’t have access to this information despite having Medicaid’s online service. If you are self-pay, we will need a certain amount before you are seen. Please call the office for a specific amount if you are self-pay. We understand most people have unforeseen circumstances and we will be as accommodating as possible.
Please bring all medical related materials to your appointment. These include all xrays, CT scans, MRIs, and reports. Old records are helpful, we may have you sign a medical records release form to obtain all medically related information from other physician offices. Once seen in the office your referral doctor will receive a consulation letter about your visit.
Unless told otherwise, your lab/xray results will be discussed with you on your next appointment. If you were told you would be called please give us time to obtain results. On occasion, the hospital and/or lab may accidently not send us your results. If you were not called in a timely manner please call our office for your results. If you do have an Xray/CT-please ask for a disk so we may view this with you at your next appointment.
There are many prescription plans available and it is difficult for us to know what you may have to pay out of pocket. If alarmed by the prescription cost by your pharmacist- please call us and we will be happy to prescribe something else for you so you can avoid a large prescription cost.
We will try to see you on a timely basis. Occasionally you may wait some time before seeing your doctor. This is usually due to our doctors having to treat patients who have an emergency without an appointment. You may appreciate this once you need to see us urgently without an appointment and we work you on that day. If you wait longer then expected please see our staff to see how far we are behind and they will give you a time. We thank you for understanding and patience.
If you experience an emergency please call our office. We will work you in that day if our doctors are available. We have three offices, so if your doctor is not in the office that day we will be happy to see you in another office. Please be patient as we work you in to our schedule. If you call one office and we do not answer-we may be busy with patients or on another line. Please leave a message or call the other office. We typically will answer messages that day if we are in office, or within 1 day if after hours. If you experience an emergency after hours-please go to the Emergency room. If the emergency room doctors see fit they will page us on call.
We look forward to seeing you in the office and giving you a remarkable experience and treatment!